Exabytes.com vs. Site5 2020

ore of our clients are moving to your servers because you provide fast efficient and most of all helpful support. Transferred all my sites to them and no regrets. Their customer service is very helpful and professional. My page was attacked by script kiddies on several occasions and they helped me to harden my site against further attacks. It is so rare that you get good customer service nowadays.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

t an us server with 6 days total use and it shows paied. mycity.pictures/ Screenshot-2018-09-04-10-46-PM.jpg not enough any ticket to ask them kindly to change that error runs in no answer and the support always write your mail is forwarded to sales. after i complain at paypal in resolution center i got the mail that i account is suspendet? non about the paied 32.99 us nothing.

, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.