king for a web hosting service!

te were shut by Hostpapa several time, Hostpapa’s claims excessive resource use as the reason and this is very surprising considering we did not even allow google to crawl our website and our website is not searchable on search engine. This is because the company is new and we are still making changes to our products and websites to cater to the market requirement. Also, we have only 3 active email address and we don’t have that much emails as we are still in “development phase”. In order to resume using email quickly. We fallen prey to moving to their more “expensive” WP Ultra plan. On 27 May, Hostpapa decides to relocate our hosting with them to a new server. When the relocation is completed, we had issues accessing our emails and website. From the initial outright denial that there is no issue with the new server and it is our ISP and router that is having problem, we work hard to gather evidences to show Hostpapa team that there is really an issue and pleaded with them to change our server. This met with outright rejection. No business today can survive without email. We have not checked our total lost opportunities but this is seriously impacting us. Not forgetting the huge amount of time we spent to get Hostpapa to look into the issues. On day 5 of the outage, we were finally told that there was a cut on the fibre from a major provider that has resulted in us not having access to emails and website (refer to here: https://ecogent.cogentco.com/network-status). Hostpapa then proposed to move our hosting to a new server. However, even after the move, we still do not have access to our email and website. Through out the incident, we felt they don’t check the issues enough (they could have use a VPN and to check) and push blame to us and we have left high and dry. We need to gather evidence and troubleshoot on our own to get them to seriously look at our issues. We had another business hosting with a Singapore based service provider and we were never treated like this. I suggest you look beyond what Hostpapa put on google page 1 when you type Hostpapa review. Find actual reviews from actual user that actually reflect their support.