AltusHost B.V. vs. HyperHost 2020

to end user support.
We've moved to AltusHost from one popular NL hosting company, and support is simply non comparable.
Pricing isn't like with some other EU providers (wish it is :) ), but still we got really quality service, so I'm ok.

e requirements I need to develop solutions for my clients.
Very good servers, top speed and optimization, hosting solutions for the most diverse needs.
Fair and stable price with no surprises after renewal cycles, as opposed to many major web hosting providers in the market.
Now the biggest asset to add to all the previous ones is the exclusive technical and commercial support service. Fast, competent and friendly, always ready to solve any possible situation. Very fast response to tickets (in minutes, not hours or days).
I can say that the level of quality of solutions and support is equal to or higher than Fastcomet, which I can talk about as a customer (disappointed with the change in plan prices), not invalidating its excellent quality of service (servers and technical support).
Quality, speed and top level technical support, has the highest rating I can give because I can't give more. To all the team behind the services, a big thank you.

t day we noticed the following notification on our Altushost account dashboard:
Domain is pending transfer. Once we will receive payment for order it will be processed automatically - you will be notified about domain registration progress by email.
We immediately contacted Altushost to clarify the reason of our pending domain till they receive our payment, where we actually paid the full amount in the day before.
Anyway, Altushost confirmed our payment and we asked them to correct their notification to make it sound right when their customers actually paid them.
After that, we shared with them another error related to their customers dashboard and shared with them some pictures to show them exactly where's the error.
Immediately, someone named David join our online chat support:
we're leaving you now to have a look at what he wrote to us (From our memory of course as David deleted our chat and kicked us outside the chartroom) -
1. We don't accept clients like you to join us (Altushost).
2. You insulted our team.
3. You've been annoying during the last few days.
4. We're refunding the money you paid for your domain transfer.
Our professional opinion can be described through the following points-
1. Altushost team members are crying babies and not professionals at all.
2. Altuhost support they're team members against their customers even if it's the fault of their team members.
3. Altushost team members are not friendly to talk to at all, whenever you talk to them you'll have the feeling of they're willing to shout you and kick you if they have to.
4. Altushot doesn’t accept any customers criticism.
5. Altushost domain prices are above other company prices with clear reason why.
6. Finally, Altushost is definitely not the right choice for professionals.
EN-COMT LTD, UAE - DUBAI
Best regards,

sales .. but they told me Sent to technical support !
i Sent for technical support but they said must send to sales !
and send me
"" Please note that such questions are considered only by the sales department, which operates, on working days of the week (from Monday to Friday), from 09:00 to 18:00, so this request can be made on weekends and holidays from delay, thank you for your understanding.""
You can see the pictures
I think the assessments here are not real
I do not recommend dealing
Very, very bad