ALCHosting vs. Hostwinds 2019

eptional. They migrated my website within a few hours and keep me updated..no time to connect with time.
I post a ticket and get a reply very promptly..I bought in motion hosting yesterday but the response from their customer team was very bad .they asked me to wait for 1-2 weeks for migrating .and when I asked them about that matter their response was very cold so I cancelled within few hours. I would recommend alchosting everyone.

ke this web hosting provider and highly recommend their services. Network Uptime and tech support have been BRILLIANT - they actually answer their emails and within a few minutes! Can't say anything bad about the price either.

639/). But before anything else, the 10 screenshots being referred to as supporting documents below can all be found here: https://www.flickr.com/photos/nilzon/albums/72157709628706192
I signed up with them at the end of May and just after a few days, they went down (and by that I mean being unable to access their Client Area). I sent support tickets via e-mail but none of them got a single reply (screenshots 01, 02, and 03). They should've at least posted something about the downtime on their homepage but there was none. I reached out to them on Facebook and all my messages were simply seen (screenshot 04). Very good job there.
Eventually, I got a hold of their CEO's contact number (+63 946 384 7918) and, to my great surprise, actually received a reply from him in WhatsApp. He told me that their websites were currently under maintenance because they're fixing their security system and that they blocked other countries from accessing them (screenshots 05 and 06).
After several days the Client Area and Support Team were finally available again. In an assumption that they actually have more visibility on their end on the status of my domain transfer, I filed a ticket asking for it. To my horror, I received the most horrible customer service reply to date. On top of an unsolicited Google search result, it ended with:
"If you not believed on me i guess you will believe on google" (see screenshot 07)
Now, you must be freaking kidding me. I shot back a reply and the ticket was ultimately left unattended and has actually been deleted already as of writing. (Well, what's new.) While a couple of my tickets have actually been responded to, here's what I observed with their customer support.
- They're not well-versed in answering questions. And that greatly includes the grammar and sentence construction.
- They don't attend to all your questions. I had one ticket where I asked three or four questions and in their reply only one of them was answered. I had to ask again and again and again.
- They don't attend to all tickets and they even close them immediately without a single reply.
- They don't seem to act professionally as evident in their replies to some of the reviews in https://www.hostsearch.com/review/alchosting-review.asp (screenshot 08). Because like I mentioned, they're not well-versed in doing so.
- Their Chat Bot is just a useless piece of decoration (screenshot 09) on their website.
Having said those, I'd say that there's no way that all the reviews in https://www.hostsearch.com/review/alchosting-review.asp are legitimate. Some might've only been crafted by people from ALCHosting themselves just to outdate and cover up the negative reviews about them.
I eventually opted out from them and filed another ticket for the refund. Like always, my ticket was never attended to (screenshot 10) so I tried my luck with the CEO again. Again, he didn't disappoint and referred me to their Refund Policy page, which states that for a refund to be possible, the support ticket should come first before initiaing the cancellation of the hosting. (Then again, doesn't it seem so far that their customer support is pretty much useless?)
Never have I ever stumbled into their Refund Policy page before he gave it to me, but somehow at the back of my mind I thought that maybe they just put up that new policy just not to refund me. Well, it's good riddance so I just let it go.
Other clients may have had good experiences with them but with me (and some others), it was never the case. I may have come in at a very unfortunate time for them but they didn't do anything about it at all. Customer support is something that should always be readily available to clients and in my opinion, they're totally not fit to do it. On the other hand, kudos to their CEO for being responsive.

but this turned out not to be true, at least for us. I suspect they are probably good at basic website hosting, but our experience was NOT good. After an early experience where their support accidentally wiped out all our files when installing updates, we signed up for additional paid backup services from them, and opened a support ticket later to verify the backups were in fact running- we were told they were.
A few months later, our server became infected with malware which Hostwinds was unable to prevent or remove. They recommended we wipe out the server and restore from a clean backup, and we agreed. After wiping the server though, we found they had not been backing up any of our actual files - everything was lost. Their support was unable to explain why or offer any apology or solution, so we canceled our account. If reliability and security is important for you - probably best to look elsewhere.