Please don't even think of joining Rsaweb. Poor customer service, incorrect invoicing. I honestly don't think these people know what they doing or how to go about doing their job. They are unethical and did false market marketing. Go with herotel I'll rather pay more than dealing with people who gives you the run around. There is no customer support at all. Received numerous incorrect in voicing and was told my line will be suspended only to find out they made a mistake but Noone can tell you exactly what your monthly installment ts are. Stay away from the service provider.

This Company (RSA Web) is the Absolute the worst Internet (Fibre) Service Providing Company i've ever been unlucky enough to have dealt with. They are dishonest, they did not only not honour their promotion, but they deliberately when I asked them to have cancelled the account, as I told them I were moving a certain date ended up not cancelling the line, and regardless how many times I emailed them they sent emails stating that line would have been cut off but failed to do so, and at the last point I would have gladly payed them what I actually owed them, but because they had a referral promotion (or still have) they after I made a recommendation and let them knew, went back on their word, they failed to give me the discount I was entitled to, so I failed paying them the R200 as they failed providing me a proper invoice for the R200 (and i probably easily asked them at least 10 times (5 times over WhatsApp, 3 times over email and 2 times telephonically) and the guy over WhatsApp just kept on saying he will see what he can do and gave excuse after excuse. And about a year and half after that their lawyers claim that I owe them some insane amount, even though It would be fantastic If they would have just would take me to court, as they provided substandard service, slower speeds then they were suppose to have and the better part of 6 months I basically struggled more with their pathetic connection, then i were able to have actually managed getting some work done while using a proper internet connection. But the main thing that stood out about this company is that they pretend to be professional, they pretend to the best service, but when you sign up with these guys, your most probably going to regret it, because they do not even honour their own promotions, their admin either does not accept or does not understand it, if you are renting and you are moving from your location, and they ended up sending me 10 different emails within the first 3 months, with the first 3 having been..... your account will be suspended.... payment received(account reactivated) This is some type of a sick joke, and so forth on and on and on until they want to try and get you to pay a insane amount, whereas i didn’t pay them the R200 i owe them due to the fact that they did not want to make the invoice out properly. They just had excuses (dodgy at best) and trying to phone them is even a bigger nightmare in comparison to getting them to understand absolutely anything over email as they have to be either uneducated, or they are totally crooked.Trust me when i say that I regret knowing that RSA Web exists, and i regret having trusted the sales guy when I signed up with them, as he promised the best service ever only to get me to sign u, and thereafter things went downhill in record time. I am now a happy client at Web Africa which delivers a 1GB Fibre internet line and they care enough to be as helpful as possible all of the time and they are totally organised. Even AfriHost is better than this company, as they are all fair reasonable and provide an excellent service as opposed to RSAWEB.

I’ve had fiber installed for 4 days now and it’s still not activated. After calling the call center 4 times the first two agents said they would escalate and create a ticket. The third agent says “oh I don’t see any tickets created” the line just needs to manually activated but 2 questions: why is this not rectified in your setup process and second question: does it take 4 days to activate a line?

I signed a Fibre wifi contract with Mr Talent Tenaapi of RSAWeb on 1 March. I made it clear that I would be out of the country for a couple of months and that I wished to have my fibre service temporarly suspended. Mr Tenaapi confirm that this would be possible. On about 1 April I contacted Mr Tenaapi and was told to contact the another department. I dealt with a lady carled Kar-lynn Brown, despite several emails, including a copy of my overseas air ticket and a copy of the messages exchanged between myself and Mr Tenaapi, I was informed that it was not possible to suspend my services temporarily. I am most upset because I was quite specific about this matter.

I'm pretty sure the one review left here is from RSA web themselves .

This company has no meaningfull support , their international traffic is horrendous and they won't do anything to fix it. Just stay away ,there are many other better ISP's