Discover honest assessments and insightful analysis of Rackspace to
make informed purchasing decisions. Explore reputable reviews covering popular brands providing you with
valuable clarity and confidence in your choices.
I have been trying to find a phone number for Customer Support for 2 days, I finally found one, they answered and transferred me to Customer Support, I have been on hold for 1 hour and 18 minutes already...and counting! You have an option to leave your number so they can call you back, but when you leave the number, it tells you that it is incorrect, that I need the country code, area code, and number, which I did 3 times and kept getting the same message. I have been with Rackspace for 15 years, I guess it is time to change companies!
We've had more issues with email delays, timeouts and lost folders the last 6 weeks than the previous 18 months combined. A major contributing issue is out of control changes, with the CEO leaving, mergers and now integrating Azure and changing their architecture all concurrently. I was told they're only about 20% complete with their upgrades for improved scalability. At this rate (since 20% of the objective caused 6 weeks of issues) we can expect about another 34 weeks of these type of issues. Simply not acceptable.
Our emails are delayed or completely down several days a week, every week since about 30 days after we went with them last year. This has cost my business $$$$$ in lost business. We are taking our business elsewhere. Do not use them if you value your business and customers.
Been with them for several years and the last year or 2 service and innovation have really gone down the drain. It is a shame to see a company that was once great, make such poor decisions. The management there really have no idea what they are doing.
I signed up for a free trial (which is only 14 days) fair enough. So when I get notice of auto debit I kick myself and proceed to cancel the trial. I receive email that says "click here to confirm cancellation and delete account." I do so and move forward. To my surprise and disappointment, I receive another debit today. Thinking there must be some mistake, I contact them and talk to a friendly customer service person who confirms there is a record of my attempt to cancel and tells me that there is one additional not-so-apparent place I have to cancel. She says she is fowarding my request for a refund and someone will get back to me. I received a message saying no refund because they require a 30 day notice and it has been slightly less than that. 2 payments, no use, no service! Bad business practice... proceed at your own risk.
I have used Rackspace for 4 Years, Here is why I am Leaving
Rackspace used to be the best in the business, they had the latest technology and top notch support. However as of late, they are falling behind on the technology and don't provide the most efficient or secure system out there. Their support is no longer what it used to be, though I will not say it's real bad, it's perhaps just average at best. Their problems started to occur when they got into acquisition mode and purchase companies that provide vertical service that they can cross sell their clients on. It appears that rather than focusing on their core products, they focused on growing these newer acquired companies. By the way, I highly recommend staying as far away as you can from their email service, unless you are fine having important emails go to their hosted spam folder. I believe their email software may be 5 to 10 years out of date as far as spam management.
HostAdvice.com poskytuje profesionální recenze hostingu nezávislé na jakémkoliv jiném subjektu. Naše recenze jsou objektivní, čestné a uplatňují stejná hodnotící kritéria pro všechny.
Peněžní odměna je přijímána od hodnocených společností. Kompenzace služeb a produktů nemá žádný vliv na směr nebo závěry našich recenzí. Ani neovlivňuje pořadí některých hostitelských společností. Podpořte komunitu vlastníků internetových stránek přidáním vaší objektivní recenze vašeho hostitele stránek.