Long delays (hours) for support
Server changed without notice (so no email)
2nd tier support takes 48 hours on Saturday
Techs thick accents-hard to understand.

They agreed twice to refunding the CC on file for the overcharging of email services only to just offer a credit to their services. If they can charge us they can refund us! TERRIBLE BILLING COMMUNICATIONS. Seems like a SCAM!!!

This place overcharged me for years. When i asked for a discount they screwed me on that when i went with another hosting company they kept charging me. Then when they were suppose to credit my credit card they would would only credit my closed account--horrible people to work with. Cant understand any of them. Run from Rackspace.

After the price increase on my billing, I decided to close out my account. Turns out they charged me for the entire month that took them to close out my account, and disabled me from talking to anyone about my account. Now its under collection, and they wont talk to me about it nor transfer to me to anyone but the first person I call. I have been using them for over 10 years, I am never again using RackSpace nor referring them to anyone ever again.

I've used Rackspace for about a decade for our business and our clients. At one point we ran about 150 cloud servers with them, as well as their storage, CDN, and DNS. They had great pricing, they were super reliable, and their support was great. Now they are far more expensive than their competitors, they offer no support (unless you want to pay an addition $100 / server), their backup system is unreliable, and to top it all off, now that their support is worthless they've added a "support" fee to your account that varies based on how many of their products you are using (the more products, the higher the price).

We are down to our last server on rackspace, waiting on clients to update some IP addresses and we will be done with Rackspace for good.

As a side note, they are still leaps and bounds better than A2, which this website keeps popping up ads for.

I have never dealt with a more unprofessional, rude and unethical tech company EVER. Please do not support this company. They billing and management is absolutely terrible. They do not cancel your account when you request them to. Then they don't refund you when they overbill you. They don't follow the credit card's dispute rules and send you to collections. I have spend hours explaining my side of the story and they only reply with "I'm sorry there is nothing I can do". I 've been getting the run around for months and months and at the end, they ended up billing me way more than I should have been charged. They are a terrible company.

My company has used Rackspace hosted email service for around 9 years and their support has gone down the tubes. Their BOT is a joke. And the humans you can contact are not trained to solve anything anymore. All they do is open tickets and hope someone else will fix things. Most recently, I waited over 18 hours for someone to fix an email account (while emails were bouncing) but no one was able to fix it despite multiple attempt to contact them. In the old days, such a fix would have taken 5 minutes. Definately NOT "Fanatical Support". Time to look for a different provider.