Odborné a uživatelské postřehy od zákazníků NameHero.com:
Despite being relatively new to the web hosting space, NameHero has already made an indelible mark with its laser focus on website speed. They bring youthful energy, efficiency, and a whole lot of enthusiasm to their services, making them one of the fastest-growing web hosting companies globally.
Rose was amazing! She was so kind and quickly resolved my issue. Her prompt and friendly assistance made my day. Thank you, Rose, for your exceptional help!
Name Hero has been our host for the past two years and we've been quite satisfied with our experience. We rely on our website being accessible 24 hours a day 365 days a year because we collect payments from our customers. The folks at Name Hero are easy to work with and true professionals. Five stars!
It took me some time to make the full transition over to NameHero but that was because I was emotionally attached to what I "knew" with my prior host. Been with them well over a year now. They helped me make the transition smooth and it has been nothing but brilliant customer service. I first remind myself that there are other customers when requesting support but they always make me feel #1 with their level of enthusiasm and guidance! Always willing to help! They real are striving to be different in a lot of great ways!
I work online full time and hosting has always been a thorn in myside.
Downtime = lost revenue and becomes very stressful when you can't get your sites up quickly....
I've been with Namehero for a little over 2 years now and have had ZERO major problems. In fact the only major downtime I had was from a problem I caused. Luckily I was saved by Nameheros awesome support team and was up and running again within the hour.
If you are tired of having to deal with outage and terrible support teams, I suggest giving Namehero a try!
I am the owner of MMANews . co and we trust NameHero . com to host us! Phenomenal support, a plethora of diverse options and enough knowledge to keep our website growing and secure. We look forward to optimizing further and dominated SEO thanks to our lighting fast load time. Name Hero also provides hosting for one of our Mobile Apps with over 60,000 installs. Two thumbs up!
Been with Namehero for just over a year now. Had no downtime, service and speed is excellent. I've contacted customer support on a couple of occasions, not for any problems with the service but for more general help and advice, response was prompt, polite and always within an hour. Best hosting I've used and I've been hosting sites for over 10 years.
First month of using the reseller account and no major issues. No downtime experience. Max 45 min waiting time for ticket answer . Only disadvantage is automated live chat. But when u get to human operator first class cc service given.
I've called 4 times now to get someone on the line and answer some pre-sales questions. I have not once been put through to anyone. All I get is an answering service who wants to take my information and " have someone" call me back. When I say, no thanks, and ask what time will they be open? none of the 4 operators knew when they opened??? NOW this may not seem like a big deal? I however take it as the 1st display of dishonesty, or misrepresentation. If they are not going to be honest about offering 24/7/365 support what other claims they make are also not going to be true?? In my opinion. There are many other resellers out there that have actual employees that provide answers and support techs on duty 24 /7 to answer the phone, that these guys shouldn't even be an option.
After looking at our call logs, I personally spoke with you on the phone on 02/08. So I'm not really sure what the problem was here as you didn't indicate any problem to me while discussing our services.
You know I wasn't going to say anything more. but since you seem determined to give a false impression. YES I did finally trick my way through calling as a client to get someone to put me through to a "Support" operator. and yes, that "support tech" was YOU!!! So it is apparent that this is a one man show. now if that is fine for someone to have as their hosting "supplier" good for them...and you. I on the other hand can not put my client's websites in that position.
Once again, I apologize you had a hard time reaching us.
We do answer our phones / live chats / support tickets 24x7x365 but as I mentioned previously, we were working on our phone routing that day. Therefore, some of our calls were routed to a receptionist while the issue was being resolved. That's why you were piped through to me at 10:32 a.m. as they were able to transfer to me personally.
I followed up with your comment, because after reviewing our logs, we did speak and you didn't indicate you were having any issue.
Once again, my deepest apologies for the inconvenience, feel free to reach out to me again personally if I can answer more of your questions.
Because NameHero isn’t a particularly cheap host, many beginners will find it expensive. However, if it falls within your budget, you can go for it based on its ease of use and performance.
Does NameHero have a free trial?
NameHero does not give a free trial but offers numerous discounts and a 30-day money-back guarantee. Enough time to figure out what you really want.
Can I get a free domain with NameHero?
Yes. NameHero allows you to register a domain for free on all their plans, but the offer only lasts 1 year and is limited to these extensions only: .com, .net, .mobi, .us, .biz, .co.uk.
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