Odborné a uživatelské postřehy od zákazníků Hivelocity:
With over 20 years in business, Hivelocity operates in 40+ international locations, in 29 global markets across 6 continents. We maintain and manage thousands of dedicated servers, virtualized servers, and private cloud solutions across the globe. Our best-in-class support, flawless reliability, and high-speed network put you in the best position to succeed.
Hivelocity also ...
Good pricing on excellent hardware and network connectivity.
I have been using Hivelocity for around 6 months now and have been a very happy customer. I am pretty picky when it comes to hosting providers. I want to be able to customize my systems in a very specific manner, and I also want a host who has good peering relationships and knowledgeable customer support. Hivelocity has delivered on all three of these.
They were able to quickly provision my system from their easy to use portal, and support was very responsive when I had questions about hardware provisioning as well as for other networking related issues. I am also very happy that they provide native IPv6 to my systems which is another primary requirement for my systems. The network performance has been fantastic, and the fact that they have a presence at 1 Wilshire in LA is also another huge bonus for me.
Took more than 6 times the quoted amount of time to setup a server. When I asked on the status of the setup my ticket was simply forwarded to Billing with the response that they wouldn't be in until the next day. It is now 2 days later and they still haven't responded. Don't give them a penny, ridiculous.
Let me start by telling you I am sorry for your experience. We are typically able to deploy any of several thousand server configurations within 4 hours. It sounds like we fell far short of our average deployment time with you. Our Billing and Sales Dept handle the on boarding of new customers, however, each of those departments shuts down by 7pm EST. It sounds like you talked to our 24/7 Tech Support Dept after hours and they passed the buck. I am sorry for your frustration. We deploy hundreds of new servers every month and your experience is not the norm. I will make sure we do better going forward.
Your order probly felt into fraud verification process. First order always rough, as there are so many fraud purchases out there. But after that everything will be just like instantly.
We appreciate you taking the time to share your experience. I am pleased to hear it has been positive. Please let us know if we can do anything better.
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