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We have used easily for over 15 years with good service until a couple of years ago when all sorts of problems started with website access and more recently email issues. I have tried to get answers from there support but they never answer the question, just provide generic replies. A shame but are now moving away from them. We cannot continue to lose business and not have the confidence in this company we should have.
I also have been with Easily for many years…15 years +….and they used to be easy to contact and always sorted the problems out. You were also notified when an invoice was due which was very important because I never used the Easily website to look. For the last couple of years since they became Easily.uk and not co.uk, they have been a nightmare. They never notify you that an invoice is due instead when it goes unpaid they cut off your email accounts and it’s practically impossible, no it IS impossible, to speak to anyone and they take ages to answer any emails you send them. Luckily I put reminders on my calendar now and have just found out that an invoice is outstanding since December. Will shortly be knocking them into touch.
I have been with Easily for over on 16 years. I have no idea whats happened to them but I am seeking to move away from them. So how did they get their name, simple, they made it so easy to get your cash. anything else is impossible, try talking to someone who knows what they are talking about, I will be very surprised if you don't get passed around, that is if the department they are fobbing you off to is open.
So in short, they have Reliability 0 Pricing 1 User Friendly 0 Support 0000 Features 0
Because they don't know what they're doing they have zero reliability. Pricing is cheap but there is cheaper out there. How can it be user-friendly when it don't work?.Support just pass you on to another agent. if the features worked they would have some. but it don't so they haven't.
Just avoid. Just use someone else. After using Easily for 15 years for numerous domains, they are now quite simply unusable. Buy the domain name - easy. Setting it up to point to the website. Impossible.
So far in the last two years Easily has debited my Bank Account for Domain names we did not request to be renewed ..we had even turned the Auto Re-New button to off on their web site still didnt stop them charging for renewal.. And now they have barred us renewing two names we actually need ( One was not due for renewal for three days and the other was one day over the renewal date ....this particular name is in use daily I have over the last 6 or 7 days days sent numerous emails and made two calls to easily in Canada I beleive? No response from my emails and Easily Support are unable to help and advise you must speak to billing... who do not reply to emails and you can not call them directly
The web site is harder to navigate. Some services don't seem to accessible (mail forwarding). We tried to register some CNAME information against one domain and it hasn't made it through to the DNS Lookup tools. The support service we have received has been lazy, incompetent and patronising. We have around 15 domain names registered here and, as they expire, we'll be migrating them to another service provider. Very, very disappointing. We don't use any hosting services with Easily. I dread to think what that would be like.
I, also, am massively disappointed with what Easily has become. Been with the company for @20 years. The latest happening is that @£30 was taken out of my bank account by Easily on the basis of one of my (3) domain names was due for renewal. That particular domain name is not due for renewal until May 2022! I, immediately, had my bank stop any-and-all payment requests from Easily. I asked Easily to return that money and have heard nothing back from anyone there. Easily first claimed that the money taken was for hosting the website for that domain name. I pointed out to them that there is NO website for that domain name. It was in the wake of that that Easily claimed the money was for the domain name renewal which, to reiterate, was not due until May 2022.
I didn't realise that Easily had been taken over. I have telephoned them twice about an error with a domain showing as expired even though it isn't. They never call back or email. The problem is unresolved. They appear not to give a damn about customers who have been with them for decades
I've been a customer of Easily for 17 years with no problems until now. Like many others I've been charged for a 5-year auto-renew for 2 domains which I did not authorise or want. I have contacted Easily 7 times for a refund which they promised in January and have not delivered. Billing never respond at all and Domain Services are unable to help. Has anyone here had any luck getting a refund? Paypal have denied my claims and the ian.patten@netnames email address is no longer active. Easily have breached their T&Cs by charging for autorenew with no warning but I can't find a way to get the refund of £190 I am owed. Currently transferring my other domains away ASAP! Score should be 0/10! Update 28th March - I contacted my card company to initiate a chargeback request, based on Easily not sending out a renewal reminder 75 days before renewal as per their T&Cs and received a full refund the next day. Not sure if this was because of the credit card co. or Easily Billing finally getting back to me after 10 weeks but am just glad to get the £190 back.
I've got the exact same problem, but I can't seem to change my website over to another host. I can't change or touch my website, yet Easily just took £238 out of my account. I have also emailed and phoned them, but no one has got back to me and no refund has been given.
Terry, I have just been refunded by Easily after months of trying. I had to contact my credit card in the end and they initiated a chargeback because Easily had renewed my domains without the required advance warning (see their terms & conditions on their website). Meanwhile I went to Nominet directly to get my domain hosting transferred away to another provider. It cost £10 for two .co.uk domains to be transferred out but it is done swiftly with no fuss and without any input from Easily. Easily's customer services gave me the runaround for months with contradicting answers and weeks with no reply. Good luck.
Hi They keep auto renewing everything they can when we never authorised any renewals. Prior to a few years ago they were easy to contact and always gave us the option of renewing. They have taken upon themselves to auto renew. We have asked for all domains, mail to be discontinued with no reply. Beware !! We are One Call Training Ltd and now have a super company handling our New website and SEO.
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